Refund policy

returns
all sales are final. no returns can be made after your order is placed.
returns are only accepted if your item arrives faulty or damaged, and it must be unused and in the same condition you received it. returns must be requested within 14 days.

lost packages
rhoë is not responsible for lost or stolen packages. once a tracking number is provided, it is the customer’s responsibility to contact the shipping carrier and request support or a refund if the package is marked as delivered but not received.